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Delivery

Delivery Charges (online orders)

Free Delivery Offer

We are pleased to offer complimentary delivery for orders over £250 to addresses within the UK mainland.

Environmental Commitment

Whenever possible, we utilize 'Carbon Neutral' accredited courier services for our deliveries. Additionally, the majority of our packaging materials are recycled to minimize environmental impact.

Delivery Options

  • Smaller Items: These will be delivered by one of our trusted courier services, such as DPD Local, Yodel, or Parcel Force. Full tracking and other delivery options will be provided. Local deliveries may be made via dedicated door-to-door courier services; in such cases, we will contact you to arrange a suitable delivery day.
  • Deliveries Within London: For large items not suitable for standard courier delivery and with a purchase value over £250, we offer delivery to a room of your choice and to any floor (provided there is unobstructed access and a suitable lift is available for floors above the first floor). If no lift is available, please request a quote for delivery.
  • Deliveries Outside London (UK Mainland):Large furniture items and other bulky deliveries will be made to the ground floor entrance whenever feasible. Certain heavy and large items may be delivered kerbside by pallet or other methods.

Exclusions and Special Deliveries

Certain oversized or overweight products, such as some solid marble items, and very large or especially fragile items, are excluded from our free delivery offer. These items require specialized delivery services, which will incur additional charges.

Assembly Requirements

Some products require customer assembly to ensure safe transportation. However, we offer a Professional Assembly service upon request. This service includes delivery on a specified day, installation in a room of your choice, assembly, and removal of packaging materials. Please contact us for a quotation and to discuss the available services for your address.

Delivery Rates

Service Type

Delivery Rate

Standard Delivery for Orders Over £100 (UK Mainland)

Free

Standard Parcel Delivery for Orders Under £100 (UK Mainland)

£9.9

Exceptions: Excess Weight/Size (e.g., some marble products, super heavy or large items)

By Quotation

White Glove Delivery, Outside UK Mainland, Overseas Delivery, Clearance, and Special Services

By Quotation

 

 

Lead Times

Lead times are subject to variation.

The product lead times displayed on our website serve as typical estimates and are intended for guidance purposes only. The actual time required for your order may vary significantly due to various factors.

We are committed to delivering your order as promptly as possible. If you would like to inquire about the progress of your order at any time, please do not hesitate to contact us.

 

Delivery Timing

Stock items will be dispatched as quickly as possible, typically within 1-3 days of placing your order. Many of our products have specific lead times, which are indicated on the product pages and may vary based on the selected variant, such as color or size.

For products that come back in stock, we will send you a shipping notification upon dispatch.

Deliveries are made from Monday to Friday.

We offer the option to hold orders free for up to a maximum of 60 days.

 

Pickup

For your convenience, you may choose to pick up your order from our London warehouse. Pickup is available during working hours, Monday to Friday. If you select the Pickup option, please contact us in advance so we can notify you when your item is ready for collection.

For very large items ordered for Pickup, we may request that you specify a collection time or arrange for pickup from our nearby warehouse.

 

Returns

Customized goods or made-to order goods are generally non-returnable and non-cancellable. For any other new and unused items that you wish to return, please notify us within 14 days of receiving your order.

For complete details and return instructions, please refer to our Terms and Conditions.

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